FAQ

L’Oréal Dermatological Beauty Partner Shop 面向所有 L’Oréal Dermatological Beauty Partner Shop. 如需申请访问权限，请按照以下简单步骤操作：

1. 创建账户后，请访问 www.lorealdermatologicalbeautypartnershop.com

2. 点击页面右侧的 ‘申请账户’

3. 申请表将打开，请填写该表并点击 ‘提交’.

4. 我们的团队成员将在 3 个工作日内与您联系，您也可以联系业务发展经理，协助创建您的 L’Oréal Dermatological Beauty Partner Shop.

 

创建账户后，请访问 www.lorealdermatologicalbeautypartnershop.com 选择您所在的地区，即可看到登录页面。访问账户前，您需要创建密码。

您需要：

1. 点击 ‘忘记密码’ 按钮（密码字段下方）。

2. 输入账号并点击 ‘发送’.

3. 一封电子邮件将自动发送到与您账户关联的电子邮件地址，其中包含允许您创建新密码的链接。新密码至少需要 8 个字符，必须至少包含一个大写字母、一个数字和一个特殊字符。

4. 设置密码后，您可以返回登录页面，在登录字段中输入您的 ‘L’Oréal 账号，并在密码字段中输入新密码，以便访问您的账户。如果不确定您的 L’Oréal 账号是什么，可在发票的右上角找到账号，或向您的业务开发经理询问。

1. 点击 ‘忘记密码’（密码字段下方）。

2. 输入账号并点击 ‘发送’.

3. 一封电子邮件将自动发送到您注册时提供的电子邮件地址，其中包含提示您创建新密码的链接。新密码必须至少包含一个特殊字符、一个数字和一个大写字母。

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是的，您的个人信息是安全的。请查看我们的 隐私政策 了解更多详情.

屏幕顶部的导航栏提供了多种选项。点击 ‘我的账户’ 图标, 然后向下滚动并点击 ‘退出’.

当您向我们申请账户时，我们会询问您是否选择不接收营销通讯。如果您没有勾选该复选框，我们将继续向您发送有关 L’Oréal Dermatological Beauty 合作伙伴商店、L’Oréal Dermatological Beauty 合作伙伴商店独立账户专属的促销、新闻、活动和平台更新的个性化电子邮件。您可以随时通过我们发送的每一封电子邮件中的链接取消订阅营销通讯。

 如需深入了解我们如何使用您的个人信息，请参阅我们的 隐私政策. L’Oréal Dermatological Beauty 部门隶属于 L’Oréal (CA) Limited。如果您对自己的个人数据有任何疑问或顾虑，请通过此处的电子邮件地址联系我们 here.

1. The GOLD STANDARD FULL ACCESS CARD contest is sponsored by SkinCeuticals, a division of L'Oréal Canada Inc. (hereinafter referred to as the "Organizer(s)"). In SkinCeuticals partner clinics and on the SkinCeuticals Canada website, it begins on March 16, 2026, at 8:00 AM EDT, and ends on June 30, 2026, at 11:59 PM (EDT).

Important Notice — Extended Participation Period Please be advised that the end date of this contest has been officially extended to June 30, 2026. Notwithstanding any contrary indication appearing on the participation ticket, the applicable closing date is June 30, 2026 at 11:59 PM ET. These Terms and Conditions shall prevail in the event of a discrepancy

Eligibility

2. This contest is open to residents of Canada who have reached the age of majority in their province or territory of residence. Employees, representatives, and agents of the contest Organizer(s), their affiliated companies, advertising and/or promotion agencies, promotional partners, and contractors involved in this contest, as well as persons domiciled with those mentioned above and members of their immediate family (father, mother, brothers, sisters, and children, regardless of where they reside) are not eligible.

How to participate

3. You can participate in the contest in one of the following ways:

4. By purchasing a SkinCeuticals C E Ferulic product with 15% l-ascorbic acid in 30 ml, containing a gold ticket.

To participate:

• Online Channel: The participant must contact SkinCeuticals customer service by email at [email protected] to communicate the unique verification number(s) on their gold ticket.

• Partner Clinic Channel: The participant may, at their option, directly contact SkinCeuticals customer service as described above, or present themselves at an authorized SkinCeuticals partner clinic. In the latter case, the clinic undertakes to contact SkinCeuticals, communicate the unique verification numbers of the ticket for authentication purposes, and transmit the participant's contact details to the sponsor so that the sponsor can contact the winner. Gold tickets are distributed randomly across Canada, both in authorized SkinCeuticals partner clinics (retail points of sale) and on the official website (online).

The distribution of gold tickets between distribution channels and regions of Canada is not uniformly guaranteed. The Organizer cannot be held responsible for the availability of gold tickets in a particular region, point of sale, or distribution channel.

5. A limit of one (1) entry without purchase or with purchase per person or civic address or email. Duplicate entries will be deleted by L'Oréal Canada Inc. (hereinafter "L'Oréal") except those authorized by these rules. A participant declared a winner cannot re-enter the contest under penalty of automatic disqualification.

6. No purchase necessary. To enter the contest without making a purchase, please legibly write an original handwritten letter of 150 words on the theme "Why I love C E Ferulic serum". Each essay must be written by the person submitting the essay, and not mechanically reproduced. Include your name, address, postal code, and telephone number with your essay and send it to the following address: SKINCEUTICALS CANADA, 1500 Robert-Bourassa, Suite 600, Montreal, QC H3A 3S7. All essays must be postmarked by June 30, 2026 (the "contest closing date") and received no later than four (4) business days after the contest closing date to be eligible for the grand prize draw. Limit: you may enter a maximum of one entry without purchase per day. Limit of one (1) essay per sufficiently stamped envelope.

Draw Operation

7. A random draw will be held at the end of the promotional period, on July 1, 2026, for all gold tickets discovered by eligible participants during the said period. Only eligible entries received during the promotional period in which one or more gold tickets were discovered will be included in the draw.

Draw Limits

8. If no gold ticket is discovered during the promotional period, no draw will be held, and no prize will be awarded.

9. The draw will include ten (10) successive draws. A participant can only be declared a winner once. If a name already declared a winner is drawn, that draw is void, and a new draw is performed.

Draw Modality

10. The draw will be conducted by the sponsor on July 1, at 1:00 PM, in Montreal, Quebec.

11. Only eligible entries received during the promotional period in which one or more gold tickets were discovered will be included in the draw.

12. The odds of winning a prize depend on the total number of eligible entries received for the promotional period.

Prizes

Grand Prize

13. There are ten (10) Grand Prizes to be won. Each Grand Prize consists of four (4) SkinCeuticals skincare routines of 5 or 6 products, with an approximate total value of CAD $5,000 per prize (i.e., approximately CAD $1,250 per routine).

The four routines will be delivered to the winner in quarterly shipments, spread over a period of twelve (12) months following the winner's declaration.

Prize Delivery Terms

The prize may be delivered to the winner according to one of three modalities:

• Option A — Direct delivery by SkinCeuticals: SkinCeuticals directly ships the products composing the routine to the winner, at the address indicated on their declaration form. A delay of 4 to 6 weeks per delivery is applicable.

• Option B — Product delivery in a partner clinic: The SkinCeuticals partner clinic delivers the products composing the routine to the winner, without advice on the routine.

• Option C — In-clinic routine and product delivery: The partner clinic advises on which routine to adopt and delivers the products composing the said routine to the winner.

In all cases, the following conditions apply irrevocably:

No consultation, treatment, or service fees may be charged to the winner by the partner clinic, regardless of the chosen delivery method.

Each delivery must consist of different products only — it is not possible to select the same product multiple times within the same delivery. The routines associated with the different deliveries may, however, be identical from one period to another. The total value of the prize cannot exceed CAD $5,000 (approximately CAD $1,250 per quarterly delivery, i.e., four to six products). When the prize is delivered via Options B or C, the Organizer(s) undertake to reimburse the offered products to the partner clinic, provided that the delivery made complies with all the conditions defined above. Each winner is limited to one (1) Grand Prize.

Claiming Prizes

14. To be declared a winner and claim their prize, any person whose entry has been randomly selected must:

a) Contact by SkinCeuticals customer service by email or phone to communicate the unique numbers on the winning ticket.

b) In the event that the product containing the gold ticket was purchased in a clinic, the ticket winner may go to the clinic, which will contact SkinCeuticals and communicate the unique numbers on the ticket for authentication.

c) If a SkinCeuticals partner clinic authenticates a winner with the help of SkinCeuticals, it undertakes to provide their contact details so that the sponsor can contact the person.

d) Have correctly answered, without assistance and within a limited time, the mathematical skill-testing question asked on the entry form or by phone, email, or on the participation coupon, as applicable.

Failure to comply with any of the conditions mentioned above, or any condition provided in these rules, will result in the cancellation of the selected person's entry, and a new draw will be conducted in accordance with these rules to award this prize, until a participant is selected and declared a winner.

15. They must also complete and sign a declaration and release of liability form and return it to the contest Organizer(s), at the address indicated, within ten (10) days of its receipt.

16. Upon receipt of the declaration and release of liability form duly completed and signed by the winner, the contest Organizer(s) will either forward the prize by mail directly to the winner at the address indicated on the form, or otherwise contact the winner to inform them how to take possession of the prize.

In the case of direct shipment to a specified address, a period of 4 to 6 weeks following receipt of the signed form by the contest organizers is applicable.

General Conditions

17. In the event that the Grand Prize winner is a minor, the guardian or holder of parental authority must accept the prize for and on their behalf and sign the declaration and release of liability form.

18. The information provided by the participant during the call must be complete and truthful. The contest Organizer(s) cannot be held responsible for any telephone problems, voicemail issues, or a late, misdirected, or incomplete prize claim. Any electronic entry form or participation coupon that is, as the case may be, incomplete, mutilated, reproduced, or transmitted late will be canceled and will not entitle the participant to a prize. 

19. The contest Organizer(s) reserve the right to disqualify any person or cancel one or more entries from any person participating in this contest or attempting to participate by means contrary to these rules or of a nature to be unfair to other participants (e.g., use of automated equipment to participate in this contest, hacking, number of entries exceeding the permitted limit, etc.). This person could be referred to the competent judicial authorities. The decision of the contest Organizer(s) in this regard is final and without appeal.

20. If it is discovered that attempts have been made by a registered participant (or anyone claiming to be a registered participant) to: (i) enter more than once per registered participant per day during the contest period; (ii) use automated program(s), scripts, macros, or robotic programs to participate; (iii) create ordered entries from the same computer/IP address on the same day (including but not limited to creating fake email addresses or social media accounts), this may result in disqualification, at the sole discretion of the contest Organizer(s), even if the participant has been declared a winner.

21. Warning: any attempt by a participant or any other individual to deliberately damage the site, alter the registration process, or undermine the proper functioning of the contest constitutes a violation of civil and criminal laws. If such an attempt occurs, the contest Organizer(s) reserve the right to seek damages to the extent permitted by applicable laws.

22. Prizes must be accepted as is, without any warranty. No substitution or transfer of prizes is permitted, except at the discretion of L'Oréal. L'Oréal reserves the right to substitute any prize with a prize of equivalent or greater value. Prizes are neither transferable nor redeemable for cash in whole or in part.

23. Participants agree to comply with the official contest rules and the decisions of the contest Organizer(s), which will be final. This contest is governed by all applicable laws. By entering the contest, participants release the contest Organizer(s), their advertising agencies, and their respective affiliated companies, directors, officers, employees, and agents from all liability for any prejudice, loss, or damage whatsoever arising from or in connection with the contest or for a prize won. To be declared winners, selected individuals for a prize undertake to sign, before obtaining their prize, if required, a declaration and release of liability form to that effect.

24. By entering the contest, participants agree to the disclosure of their names, place of residence, photograph, image, without any compensation or notice, for advertising, marketing, or informational purposes in any media or format (including the Internet) in relation to the products, this contest, or similar contests in the future, and agree to and will sign any document related to this commitment or deemed necessary by the contest Organizer(s). By entering, you declare that you have complied with the Contest Rules.

25. All entries become the property of L'Oréal and will not be returned to participants. If a selected participant's entry is made via the internet, L'Oréal may ask the selected participant to provide proof that they are the authorized account holder of the email account associated with the selected entry. No communication will be exchanged with participants except with those who have been selected for a prize.

26. A list of winners will be available from July 5, 2026, to July 15, 2026, at the toll-free number of the Consumer Advisory Center: 1-877-238-8754.

27. For the purposes of these rules, the participant is the person whose contact details appear on the letter of entry without purchase or electronic entry form or on the participation coupon. This person must answer the mathematical question, and the prize will be awarded to them according to the conditions of this contest. The contest Organizer(s) reserve the right to require proof of identity before awarding a prize.

Limits of Liability

28. Without limiting the generality of the foregoing and for greater certainty, the contest Organizer(s), their affiliated companies, their employees, agents, and representatives cannot be held responsible for: i) any erroneous or inaccurate information, whether caused by visitors to the site, by the equipment or programming used by or associated with the contest, or caused by any human or technical error that may occur in the contest entry process; ii) any error, omission, interruption, or any deletion, defect, delay in the operation of the Website or transmission in connection with the contest; iii) any failure of communication lines, theft, destruction, or unauthorized access to or alteration of entries; iv) any problem or technical defect of network or telephone line, online computer system, server or computer equipment provider, software, any failure of email due to technical problems or congestion of the Internet network or any site, or other combination of these elements; or v) any damage to a third party's computers related to participation in or downloading of material for this contest or resulting therefrom. If the contest cannot run as planned, for any reason whatsoever, including infection by a computer virus, computer errors, tampering, unauthorized intervention, fraud, technical failures, or any other cause that corrupts or affects the administration, security, fairness, integrity, and proper conduct of the contest, L'Oréal reserves the right, in its sole discretion, to cancel, terminate, modify, or suspend the contest. In all cases, the contest Organizer(s), their affiliated companies, and the prize and service providers related to this contest cannot be held to award more prizes than those provided in these rules or to award prizes otherwise than in accordance with these rules. Participation in the contest implies acceptance of these rules, particularly regarding the absolute limit on the number of prizes described above.

29. By participating or attempting to participate in this contest, any person releases the contest Organizer(s), their advertising and promotion agencies, their employees, agents, and representatives from all liability for any damage they may suffer due to their participation or attempt to participate in the contest.

30. The masculine gender is used without discrimination, solely for the purpose of lightening the text.

Confidentiality

31. The contest Organizer(s) collect participants' personal data solely for the purpose of administering this contest. No other informational or marketing messages will be sent to the participant unless the participant gives the contest Organizer(s) explicit authorization to do so, as indicated on the entry form where the user is asked if they wish to receive additional communications from the contest Organizer(s). For more information regarding the processing of your data, please consult our privacy policy available at: https://www.skinceuticals.ca/.

如果您的问题不能在常见问题解答或产品描述中得到解答，请随时：

1. 填写“联系我们”页面上的表格。

2. 致电 1-866-233-3338 或通过电子邮件联系我们的客户服务

3. 联系您的业务开发经理。

 

 

您可以通过多种方法找到您想要的产品。

最简单的 3 种方法是按品牌、产品类别或使用我们的搜索字段进行搜索：

1. 如果您知道要搜索的品牌，请将鼠标悬停在主页的“按品牌购买”上，查看下拉菜单。您可以将鼠标悬停在每个品牌上，查看所有产品系列。要查看某个品牌的所有产品，请点击品牌名称。要查看该品牌的特定产品系列，请将鼠标悬停在该品牌名称上，然后点击旁边的相关系列。

2. 要探索新产品，您可以按类别搜索我们的整个系列。在主页上点击“按类别选购”即可查看所有零售和美容沙龙产品（如适用）。在这里，您还可以探索产品的子类别，帮助缩小范围，

3. 如果您知道产品名称或产品参考编号，您可以使用搜索栏来查找它们。在首页的顶部，点击搜索栏，输入产品名称或参考编号，然后点击搜索。

包装尺寸显示在产品页面的简短产品描述下方。

 

如果产品下方显示“联系我们”，您需要致电 1-866-233-3338、通过电子邮件 通过电子邮件或填写我们的联系表，联系您的业务开发经理或客户服务团队

请注意，部分品牌仅面向指定的网络销售，必须满足特定标准才有资格购买。收到您的电子邮件或联系表格后，业务开发经理将对此进行评估。

 如果产品下方显示“通知我”，则表明该产品缺货。您可以登记，以便在补货时接收电子邮件通知。

对于账户的所有变更，包括：关闭账户、设置直接扣款、取消直接扣款、修改直接扣款金额或一般扣款查询，请致电 514-335-8135 联系信贷团队

使用 LDB 合作伙伴商店的“联系我们”表格或致电 1-866-233-3338 联系客户服务部，我们将会为您发送欢迎电子邮件。

要更改任何个人详细信息（例如地址、姓名或电话号码），可以致电 1-866-233-3338、通过电子邮件 或填写联系表格联系您的业务开发经理或客户服务团队

1. 点击“忘记密码”（密码字段下方）。

2. 输入账号并点击“发送”。.

3. 一封电子邮件将自动发送到您注册时提供的电子邮件地址，其中包含提示您创建新密码的链接。新密码必须至少包含一个大写字母、一个数字和一个特殊字符。

请使用常见问题解答“产品”部分中概述的方法之一搜索您想要购买的产品。找到产品后，请输入数量或使用“+”或“-”按钮选择所需数量。点击“购物篮图标”，将产品添加到您的购物篮中。要查看更多有关产品的信息（例如成分、包装尺寸或描述），只需点击产品图像即可。您也可以从此页面将产品添加到您的购物篮。添加完毕后，点击“购物篮图标”即可查看您的订单，并在必要时进行修改。您的所有促销活动都将显示在订单摘要页面上，并显示您的订单总额。一旦您对订单感到满意，请点击“结账”按钮完成订购。

1. 结账由 3 个步骤组成：第一步是输入配送详情、配送地址和日期。在此页面顶部，您还可以在相关字段中添加采购订单号（将显示在您的发票上）。

2. 您可在第二步选择适用的付款方式。

3. 第三步是订单确认页面，显示您的订单摘要，您可以在此阶段添加产品或修改订单。您还将收到一封电子邮件确认函，其中包含订单的所有详细信息。

是的，最低订购金额为 750 加元。 

I如果您收到了发送给其他企业的产品，或者您收到的产品与原始订单不同，可以致电 1-866-233-3338、通过电子邮件, 或填写我们的联系表联系客户服务团队。

 

如果某件商品缺货，该商品下方会显示红色的“缺货”通知，这就意味着您目前无法订购。您可以点击“通知我”设置提醒，并在补货时收到电子邮件。

请登录您的 LDB 合作伙伴商店账户，点击我的账户，然后点击我的 LDB 合作伙伴商店订单（查看订单）或我的发票（查看发票）

这可能与您当前的账户余额有关，请联系信贷团队, 他们可以帮助您解决问题 

订购时无需付款，您将在订单发货后 2-3 天内收到发票。付款条件应遵循我们的标准销售条款和条件。

不含，任何交易结束时都会征收增值税，结账时您可以在发票上以及购物篮中看到增值税总额。将按照您所在省份的一般增值税税率收取。

对于所有定价问题，包括折扣、发票、定价错误和一般定价问题，请联系您的业务开发经理。

1. 订单的电子邮件确认 - 是
2. 发票 - 是

要查看订单总额，请点击页面顶部的“购物篮”图标。将显示订单摘要。在页面的最右侧，您可以查看小计、预估增值税、运费和订单总额。

标准配送: 我们目前为所有订单提供免费标准配送  

我们只能配送到您账户上注册的配送地址。

您将能够在订单历史记录中查看订单状态。当您的商品发货后，我们会通知您，我们的配送合作伙伴也将与您联系，告知您预计配送时间。

 

客户服务团队将随时提供支持，请致电 1-866-233-3338、通过电子邮件或填写我们的联系表格联系我们的团队。

 

有关退货政策，请参阅条款和条件。也会显示在所有发票的背面。

客户服务团队处理所有投诉并尽力解决您的问题，请致电 1-866-233-3338、通过电子邮件 或填写联系表联系我们的团队。

客户服务团队将随时提供支持，请致电 1-866-233-3338、通过电子邮件 或填写我们的联系表格联系我们的团队。